Privacy Policy

Last updated: November 18, 2025

At GoFindTech, we respect your time, your home, and your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website or request an appliance technician through our platform in the United States.

1. Who We Are

GoFindTech (“GoFindTech,” “we,” “our,” or “us”) is an online marketplace that connects homeowners with independent appliance repair technicians. We currently focus on the Greater Austin, Texas area, but this Policy applies to all visitors to our website: https://gofindtech.com.

2. What This Policy Covers

This Privacy Policy applies to information we collect when you:

• Browse or interact with our website;
• Fill out our service request form (the multi-step “wizard”);
• Communicate with us by email, phone, or text message.

It does not cover how independent technicians handle your data once you start working directly with them. Technicians may have their own privacy practices.

3. Information We Collect

3.1 Information you provide

When you submit a service request, you typically provide:

• Appliance details – appliance type, brand, and (optionally) model number.
• Issue description – a short description of what is going wrong.
• Location details – ZIP code and street address (including apartment or unit number).
• Contact details – your name, phone number, and email address.
• Scheduling preferences – preferred date and time window for a visit.
• Consent – your agreement to receive messages about your service request.

3.2 Information collected automatically

Like most websites, we and our service providers may automatically collect limited technical information when you visit our site, such as:

• IP address and approximate location (city/region level);
• Browser type, device type, and operating system;
• Pages viewed, time spent, and actions taken on the site.

We use this information to keep the site running smoothly and to understand how people use our platform.

3.3 Local storage in your browser

As part of our MVP implementation, your service request details may be stored in your own browser using local storage (for example under a key such as gft_requests). This helps us keep your request history visible on your device and assists with basic troubleshooting. You can clear this data anytime by clearing site data in your browser settings.

3.4 Information from third-party tools

If you use address autocompletion (for example, Google Places Autocomplete), we may receive structured address data from that provider to help fill in your address and ZIP code. Those providers have their own privacy policies that govern how they handle your information.

4. How We Use Your Information

We use the information we collect to:

• Review your service request and understand the issue with your appliance;
• Match you with one verified, independent technician in your service area;
• Provide and adjust your diagnostic pricing and savings;
• Communicate with you (confirmations, updates, reminders, follow-ups);
• Operate, maintain, and improve our website and internal tools;
• Detect, prevent, and address fraud, abuse, or security issues;
• Comply with applicable laws and enforce our Terms of Service.

5. Text Messages, Calls, and Emails

When you submit a request and check the consent box, you agree that we (and sometimes the technician we connect you with) may contact you by phone, SMS/text, and email about your request. Message and data rates may apply depending on your carrier and plan.

You can opt out of non-essential texts at any time by replying “STOP” to a message from us. Even if you opt out, we may still send you important transactional messages where allowed by law (for example, appointment confirmations or updates).

6. How We Share Your Information

We share your information only when it is necessary to run the service:

• Independent technicians. We share relevant details about your appliance, issue, location, and contact information with the one technician (or technician company) assigned to your request so they can contact you and perform service.
• Service providers. We may share information with carefully selected third parties that help us operate our platform – for example, dispatching systems, email and SMS providers, automation tools, or web hosting providers.
• Legal and safety. We may disclose information if required by law, subpoena, or legal process, or if we believe it is necessary to protect our rights, your safety, or the safety of others.

We do not sell your personal information to data brokers or third-party marketers.

7. Cookies and Similar Technologies

Our site may use cookies or similar technologies to remember your preferences, keep the site secure, and understand how visitors use the platform. You can usually control cookies through your browser settings. If you disable cookies, some features of the website may not work as intended.

8. Data Retention

We keep your information only as long as we reasonably need it to provide the service, comply with legal obligations, resolve disputes, and protect our rights. Because this is a lightweight MVP, some information may live primarily in:

• Your own browser (local storage), which you control; and
• Our dispatching, email, and messaging tools.

9. How We Protect Your Information

We use reasonable technical and organizational safeguards designed to protect your information from unauthorized access, loss, or misuse. However, no website or internet transmission is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Choices and Rights (U.S.)

Depending on where you live in the United States, you may have certain privacy rights under state law (for example, in California or other states with consumer privacy legislation). These can include the right to:

• Request access to the personal information we hold about you;
• Request that we correct or update inaccurate information;
• Request deletion of your personal information, subject to legal exceptions;
• Opt out of certain types of data sharing where applicable.

To exercise these rights, or to ask questions about your privacy, contact us at support@gofindtech.com. We may ask you to verify your identity before responding to certain requests.

11. Children’s Privacy

Our service is intended for adults who can enter into service agreements for their home. We do not knowingly collect personal information from children under 13 years of age. If you believe a child under 13 has provided us with personal information, please contact us and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time as we grow and add new features. When we do, we will change the “Last updated” date at the top of this page. If we make material changes, we may also provide additional notice (for example, a banner on the site). Your continued use of the site after any changes means you accept the updated Policy.

13. How to Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, you can reach us at:

GoFindTech
Email: support@gofindtech.com

This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For specific legal guidance for your business, you should consult with a qualified attorney licensed in your state.